Important Information Regarding Our Lobby 

 

As many are aware, Iowa Governor Kim Reynolds has implemented a phased approach to reopening the state for business. Like many other organizations, we have been closely monitoring the situation, depending on guidance from the CDC, IDPH, and state/local health officials. With the health and well-being of our team, customers, and community top of mind, we have decided to reopen our lobby as of June 1st. Please read the following on how our bank lobby looks a little different now. We will continue to monitor conditions and may adjust plans as deemed necessary to protect the health and well-being of our team members, customers, and community. We feel a slow and steady approach is the best approach. 


Entering the Lobby - What You Can Do 

  • We ask that if you have had any Covid-19 related symptoms OR had close contact with OR cared for somebody with Covid-19 symptoms in the last 14 days OR if you have traveled out of the country or had close contact with somebody who has traveled out of the country in the last 14 days that you utilize our drive-up services.
  • We ask that you practice social distancing while in the bank.
  • If you enter the lobby with a mask, we will ask you to remove it briefly for identification purposes.

What We Are Doing

We have had half of our staff working off site (not on the bank premises) for the past 8+ weeks, however we are now all back to work on site as of June 1st. 

Our drive-up services are and will continue to be where a majority of our business will continue to be conducted. We encourage our customers to continue to utilize this service, along with Mobile and Online Banking as you have been during these past number of weeks.

  • Our goal in our lobby is to maintain a 6' social distancing.
    • So we have social distancing decals on the floor showing safe distances and protective shields for our Personal Bankers and Customer Service Representatives.
  • Some of our employees are choosing to wear masks, you are also welcome to wear a mask for your protection. 
  • We will have hand sanitizer by the front door.
  • We want our customers to feel safe coming into our location; therefore, we will ensure all customer points of contact are sanitized prior to opening and frequently throughout the day.
  • Our waiting area seating has been downsized and the chairs are placed within the 6' guidelines.
  • All safety and sanitation protocols and requirements may be amended at any time, as warranted by guidance from the CDC and/or local health officials.

If the bank is closed, how do I open an account? 

Applying for a new account with Farmers Bank is fast, easy and secure with our online application. Apply online now!

How do I manage my account without visiting the bank? 

As we all adjust to the impacts of COVID-19, we're working to make sure you have what you need to manage your finances safely and securely without visiting the bank. With ATM, online and mobile banking, you can seamlessly perform all the necessary tasks from the convenience and safety of your home.

I NEED TO HOW?
Get Cash ATM, Drive-Thru, Request Cash Back When Making a Purchase
Deposit a Check Mobile Banking, Some ATMs and Drive-Thru
Check My Balance Mobile and Online Banking, Automated iTalk Telephone Banking, ATMs and Drive-Thru
Transfer Funds Mobile and Online Banking, Automated Telephone Banking, ATMs and Drive-Thru
Get a New Debit Card Call the bank at 800-249-3340 or 712-262-3340
Make a Commercial Loan Payment Drive-Thru
Order Checks Call the bank  800-249-3340 or 712-262-3340
Get a Cashier's Check Drive-Thru
Send a Wire

Call the bank 800-249-3340 or 712-262-3340

How do I access my safe deposit box if the bank is closed?

To access your safe deposit box, call the bank 800-249-3340.

Can I make a coin deposit at the drive-up?

Call the bank 800-249-3340 or 712-262-3340

What should I do if I’ve been financially impacted by COVID-19? 

We are working with our customers one-on-one to address their specific needs. If you are being affected by COVID-19, please contact us so we can work with you directly on a solution that best fits your needs. 

How can I protect myself against fraud or scams? 

Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party and you know that it is a reputable organization.  

I have questions about my account! How do I get help with that? 

If you have questions about your personal or business banking account, or your mortgage, our team is available during normal business hours at 800-249-3340 or 712-262-3340 to help. 

At Farmers Bank, our goal is to continue helping our customers quickly and efficiently during the COVID-19 pandemic crisis despite the unique logistic challenges we’re facing. 

We encourage you to check back here often for the latest updates.